❓Frequently Asked Questions

FAQs - Magazaw

Frequently Asked Questions

Welcome to the Magazaw™ FAQ page. Below you’ll find answers to common questions about orders, shipping, returns, and more.

🕒 How long does shipping take?

Standard shipping takes 6–8 business days, depending on your location. We ship worldwide from our UK and US warehouses.

📍 Where do you ship from?

We ship from trusted partners located in Morocco, the UK, USA, and occasionally Europe or Asia depending on stock availability.

🚚 How much is shipping?

Shipping is free worldwide on all orders — no minimum required.

🔎 How do I track my order?

You’ll receive a tracking link via email once your order has been shipped. You can also visit our Order Tracking Page anytime.

💳 What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and more.

🔐 Is my payment information secure?

Absolutely. We use SSL encryption and Shopify's secure checkout to protect your data.

↩️ What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unused and in original condition.

📩 How do I return an item?

Contact our team at support@magazaw.com or visit our Returns Center to start the return process.

💰 When will I get my refund?

Refunds are processed within 5 business days of receiving your returned item.

😟 I received the wrong item. What do I do?

🛠️ My order arrived damaged. Can I get a replacement?

Yes. Please send a photo of the damaged product to our support team and we’ll send a replacement or issue a full refund.

✅ Do you offer any product guarantees?

Yes! We back all our items with a Satisfaction Guarantee. If you’re not happy, we’ll make it right.

🛑 Can I cancel my order?

Orders can be cancelled within 12 hours of placement. After that, we begin processing and shipping.

Still have questions?

📧 Email: support@magazaw.com

📍 Address: o v h ltd, 6 New London House, London Street, London, EC3R 7LP, United Kingdom.