❓Frequently Asked Questions
Welcome to the Magazaw™ FAQ page. Below you’ll find answers to common questions about orders, shipping, returns, and more.
📦 Orders & Shipping
Q: How long does shipping take?
🕒 Standard shipping takes 6–8 business days, depending on your location. We ship worldwide from our UK and US warehouses.
Q: Where do you ship from?
📍 We ship from trusted partners located in the Morocco, UK, USA, and occasionally Europe or Asia depending on stock.
Q: How much is shipping?
🚚 Shipping is free worldwide on all orders — no minimum required.
Q: How do I track my order?
🔎 You’ll receive a tracking link via email once your order has been shipped. You can also visit our Order Tracking Page anytime.
💳 Payments & Security
Q: What payment methods do you accept?
💳 We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and more.
Q: Is my payment information secure?
🔐 Absolutely. We use SSL encryption and Shopify's secure checkout to protect your data.
🔁 Returns & Refunds
Q: What is your return policy?
↩️ We offer a 30-day return policy from the date of delivery. Items must be unused and in original condition.
Q: How do I return an item?
📩 Contact our team at support@magazaw.com or visit our Returns Center to start the return process.
Q: When will I get my refund?
💰 Refunds are processed within 5 business days of receiving your returned item.
📋 Order Issues
Q: I received the wrong item. What do I do?
😟 Contact us immediately at support@magazaw.com. We'll correct the issue at no extra cost.
Q: My order arrived damaged. Can I get a replacement?
🛠️ Yes. Please send a photo of the damaged product to our support team and we’ll send a replacement or issue a full refund.
🛡️ Policies & Guarantees
Q: Do you offer any product guarantees?
✅ Yes! We back all our items with a Satisfaction Guarantee. If you’re not happy, we’ll make it right.
Q: Can I cancel my order?
🛑 Orders can be cancelled within 12 hours of placement. After that, we begin processing and shipping.
📞 Contact Us
Still have questions?
📧 Email: support@magazaw.com
📍 Address: Res Riad Oulfa GH 3 Entree 7 Appt Rd 80, Casablanca, 20240, Morocco.