Magazaw™ Portable Ice Bath for Athletes - Recovery Tub

At Magazaw.com, customer satisfaction is at the heart of everything we do. If you’re not completely happy with your purchase, we offer a 30-day return window and a straightforward refund process to make things right.

🔄 Return Policy

You may return most new, unused items within 30 days of receiving your order. To be eligible for a return:

• Items must be unused, unworn, and in original packaging.

• Proof of purchase (order confirmation or receipt) is required.

• Returns must be approved before shipping. Please contact support@magazaw.com to initiate the process.

❗ Do not send your return without contacting us first, as it may not be processed correctly.

📦 How to Return an Item

1. Email support@magazaw.com with your order number, reason for return, and any supporting photos (if applicable).

2. Our team will provide a return authorization and shipping instructions.

3. Ship the item back to the address provided in the return instructions.

4. Keep your tracking number for reference until your return is confirmed.

💳 Refund Policy

Once your return is received and inspected, we’ll notify you via email. If approved, your refund will be processed as follows:

Refunds will be credited to the original payment method used at checkout.

🚫 Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards

• Final sale or clearance items

• Items damaged due to misuse or neglect

💰 Late or Missing Refunds

If your refund hasn’t appeared after 5 business days:

1. Check your bank or card account again.

2. Contact your bank or credit card company — it may take additional time to post.

3. If you’ve done all of the above and still have not received your refund, please email support@magazaw.com.

❓ Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at support@magazaw.com within 30 days of delivery.

📝 Important Notes

• Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong or damaged item).

• We recommend using a trackable shipping service or purchasing shipping insurance for returns.

• Items returned without approval or outside the return window may not be eligible for a refund.

Need Help?

If you have any questions or concerns about your return, we’re here to help:
📧 support@magazaw.com