Shipping Policy

At Magazaw.com, we are committed to delivering your order as quickly, securely, and efficiently as possible — no matter where you are in the world.

📦 Shipping Overview

• Shipping Cost: FREE worldwide shipping on all orders.
• Processing Time: Orders are processed within 1–2 business days.
• Tracking: A tracking number will be provided once your order has been shipped.
• Delivery Partners: We work with trusted logistics partners to ensure reliable delivery globally.

🌍 Estimated Delivery Times

🕐 Order Processing Time

Orders are typically processed and shipped within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

🚫 Undeliverable Packages

If a package is returned due to an incorrect address, refusal, or failed delivery attempts, we’ll contact you to confirm a re-shipment or process a refund (minus shipping costs, if applicable).

📨 Lost or Delayed Shipments

If your order hasn’t arrived within the estimated time frame, please reach out to us at support@magazaw.com. We’ll investigate the issue and ensure you’re taken care of.

🚚 Shipping From

While we are based in London, UK, please note that some products may ship from international warehouses to help us offer the best pricing and stock availability.

Return & Refund Policy

Thank you for shopping with Magazaw™. We want you to love your purchase, but if you're not completely satisfied, we’re here to help.

✅ 30-Day Return Guarantee

You have 30 days from the delivery date to request a return or exchange.

To be eligible for a return:

• The item must be unused, unwashed, and in original packaging.
• Proof of purchase (order number or receipt) is required.

❌ Non-Returnable Items

We do not accept returns on:

• Final sale or clearance items
• Gift cards
• Personal care products (e.g. underwear, cosmetics)
• Items marked as non-returnable on the product page

🔁 Exchanges

Need a different size or item?
We’re happy to offer a free exchange for eligible products. Just contact us to begin the process.

💸 Refunds

Once we receive and inspect your return:

• You’ll be notified of the approval or rejection.
• If approved, a refund will be processed to your original payment method within 5 business days.

Please Note:

• Shipping fees (if any) are non-refundable.
• Magazaw™ is not responsible for return shipping costs unless the item was incorrect or damaged.

📦 How to Start a Return

Email us at support@magazaw.com with your order number and reason for return.

Our team will provide the return address and instructions.

Ship the item back securely. You must use a trackable shipping service.

🚫 Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 72 hours of delivery with photos. We’ll send a replacement or issue a full refund.

Order Cancellation Policy

At Magazaw™, we understand that plans change. We're here to help you cancel your order if needed — within a reasonable window.

🕒 Cancellation Window

Orders can be cancelled within 12 hours of purchase, as long as they haven’t been processed or shipped.

Why 12 Hours?

We begin processing orders quickly to ensure fast delivery, which limits our ability to cancel once fulfilled.

⚠️ After 12 Hours

• If the order has already been processed or shipped, it cannot be cancelled, but
• You may still return it within our 30-day return policy once it arrives.

🔄 How to Request a Cancellation

Email us at support@magazaw.com with your order number and request to cancel.

Our support team will confirm whether cancellation is still possible.

💳 Refund for Cancelled Orders

• If your order is successfully cancelled, a full refund will be issued to your original payment method.
• Refunds may take 3–5 business days to appear, depending on your bank.

❓ Questions?

We're here to help! Contact us anytime at support@magazaw.com.